Terms & Conditions

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Seasonal Services Overview : Ottawa Lawn, Parging & Snow Removal

 

Edited: 12 Apr 2025

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- Spring Cleanup
Our spring cleanup service includes the removal of winter debris, dead grass, and accumulated leaves. All collected material will be disposed of off-site, unless the client wants to dispose of them. The exact service date will be scheduled by our team based on seasonal readiness.  Additional fees may apply for oversized lots, heavily overgrown areas, or excess debris beyond standard expectations. All gates must be unlocked and pets secured on the scheduled service day.

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- Lawn Mowing
Our mowing package includes weekly visits from May through August, and biweekly service from May through October, weather permitting. Each visit covers full grass cutting, trimming along edges and borders, and power blowing to leave your lawn neat and clean. To ensure service efficiency and safety, clients must ensure that lawns are free of personal items, pet waste, and obstructions prior to the scheduled visit. Missed or skipped visits due to blocked access or unsafe conditions may result in a rescheduling fee. Overgrown lawns (e.g., after long breaks or new sign-ups) may incur an initial cleanup charge. Lawn health, including watering and fertilization, remains the client’s responsibility unless enrolled in an additional lawn care program.

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- Fall Cleanup
Fall cleanup involves two visits for leaf removal. Typically, the first cleanup occurs in the final two weeks of October and the second in the first half of November, depending on weather. If the second visit cannot be completed due to inclement weather, it will be carried out in early spring. Clients must ensure all outdoor areas are accessible and that no items block work areas (e.g., furniture, vehicles, decorations). Excessive buildup or neglected properties may be subject to additional charges.

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- Parging
We ensure all surfaces are properly cleaned and prepped before parging begins. However, we are not responsible for underlying structural damage, moisture issues, or compromised masonry that may affect adhesion or long-term results unless previously identified and agreed upon in writing. Parging is a weather-sensitive service. We reserve the right to delay or reschedule work due to rain, extreme temperatures, or humidity to ensure proper application and curing. Ottawa Lawn, Parging & Snow Removal is not liable for delays beyond our control. Clients are advised not to touch, wet, or lean objects against newly parged surfaces for at least 72 hours post-application. Ottawa Lawn, Parging & Snow Removal is not responsible for damage caused by early contact or interference during the curing process.

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- Snow Removal
Will commence within a reasonable time after snowfall ends, generally within 6–12 hours for standard service agreements. Priority clients may receive expedited service. Delays may occur during severe weather or high-traffic snowfall periods. Clients are responsible for ensuring that driveways and walkways are free from obstructions such as vehicles, bins, cords, or decorations. Ottawa Lawn, Parging & Snow Removal is not liable for missed areas or accidental damage caused by hidden or unreported obstacles. De-icing is available upon request and may incur an additional charge. We use salt or eco-friendly products, depending on the property’s needs and client preference. We do not guarantee complete ice elimination due to varying temperatures and conditions. While we take every precaution, Ottawa Lawn, Parging & Snow Removal is not liable for damage to surfaces, curbs, or landscaping that is not visible under snow or not clearly marked. Clients are encouraged to identify and flag sensitive areas before the season begins.

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Note: If your gates are locked, animal waste is present (Animal waste can be cleaned up for an additional $79.99 unless lawn has a severe amount - To discuss with the client), or objects/furniture are left on the lawn, services will be postponed to the next scheduled visit and is under the clients responsibility, there will be no refunds for client-responsible delays.

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General Service Terms

• Services will begin the week after payment is received. While we aim to start promptly, delays due to weather, holidays, or other unforeseen events may shift the start date to the following day or week. Scheduling will be automatically changed in our system, without notice.
   

• All work will meet local regulations and safety standards.
   

• We carry $2 Million Residential/Commercial General Liability with Wawanesa insurance.
   

• Any incidents involving injury or property damage must be reported to our reception immediately at service@ottawalps.ca, delays in doing this will result in the client being responsible for the inspector charge.
   

• If we cause any damage to property such as fencing, patios, or lighting, we will restore it to its original condition at our cost.
   

• Any contract changes must be agreed upon in writing by both parties and an edited copy must be signed by both parties.
   

• Either party may cancel this agreement with 60 days written notice(See Payment Policy for down deposit).
   

• A fuel surcharge may apply based on service location and travel distances that range farther than 20km from home-base.
   

Payment Policy

• All deposits are non-refundable, as they are allocated toward purchasing required materials immediately regardless of start date, and therefore are non-negotiable.
   

• Services will not begin until we receive a signed agreement and the initial deposit payment.
   

• Return payments (NSF) will incur a $49.99 administrative fee.
   

• Late payments (beyond 14 days from the due date) will result in service suspension and a $20 late fee.
   

• Credit card charges will be processed upon receipt of card information.
   

• By submitting payment, you agree to the terms of this contract. Once approved and paid, the contract is binding and non-cancellable without a $30 administrative fee, and depending if the contract is near end, we will not accept cancellation.
   

Liability

• We are not responsible for delays or inconveniences caused by weather or other factors outside our control.
   

• Any damage claims must be submitted within 48 hours to be considered for compensation after an investigation has been conducted and completed, we will send out an inspector free of charge for the client to go look at claimed damages, failure to notify us within 48 hours will be subject to the client being charged for the inspection.

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• One-Time snow clearings, where we, Ottawa Lawn, Parging & Snow Removal have no initial inspections of the property to determine any existing damages to your property, we will not be held responsible for any or all claims for damages.
   

Thank You!
We truly appreciate your trust in our services and look forward to keeping your property looking its best all season long.